It's been a few days now and there have been no patches to the new 5000 series of Powerflash. The last communication I have is from Benjamin a couple of days ago promising us an update the next morning. Since then all has been quiet.
It is Friday and we are now heading into another weekend with this software installed and running. Our customers are frustrated and we are frustrated.
Now we are noticing that pending internet and pending call center orders are not necessarily displaying on our dispatch screen. Not really sure which build started this irregularity, but it's a new observation.
Our nerves are shot. The lack of information coming from RDS Control is absolute. There is no indication that fixes are coming. Last weekend we were told that there would be a major patch or fix release on Monday. Since this did not happen, nor has there even been a reference to such a fix since last weekend, I will assume that either the amount of programming time necessary to get things working properly is enormous, or that other priorities are moving in front of getting this software up to snuff.
The main issues relate to address verification, locations of restaurants, the entire restaurant zone control system and the inability to override the Verifier's changes.
The secondary issues all probably relate to the main issues. These are things like House Account names showing on the order sheet when we employ our fakeout work-arounds and the new customers often being shoved into the wrong areas.
The next group of problems deal with gift certificates, payments, marketing reports, the entire reward point system and some quirky stuff with the coupon/promotions area and related reports.
We get the chance to test the supposedly FIXED "company on vacation" settings with the upcoming July 4th weekend. We will be closing for lunch on the monday following the 4th and have no idea what this setting will actually do. I have asked what the customer experiences online during the hours or days that the service is set in vacation mode, but I have not gotten an answer.
Anyway, just an uninteresting Blog Entry today. I am not in a funny mood and am just a little sick to my stomach that we are continuing to not get any updates or fixes. I am not surprised, just sick of it. We'll probably have a difficult time assessing what in real dollars this whole upgrade has cost us, but I do plan on giving that assessment a shot.
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