What's in a name? Nothing, I guess.
Today I was looking at the revamped aging report in the new 5000 series. Some accounts in the report are listed multiple times. Here, picture this: You have an account with ACME Products and they have an outstanding balance of $1,500. Ok, well that will show up on some "detail" report, but if you go to your aging summary to get a quick snapshot of what you've got hanging out there, you might see ACME Products listed two, three or even four times. And the aging amounts will be different on each line!
What is this all about? How come we list an account multiple times with a variety of balances? Well, that's a big deal! -- if you care about names. See, the balances are indeed correct. They are just correct for other account names that aren't listed on the summary report. So if you see that ACME owes $1,500 and then below it ACME owes $300 and then below that ACME owes $966, all you need to do is back out of the report and look at the detail report (which by default displays on your screen before you engage the summary feature).
On the detail report you can find the name of the company that owes $300 by doing a little math. You can find the name of the company that owes the $966 also by doing a little searching and adding.
What you should do is WRITE DOWN the names of each of these companies and their corresponding balances (which you have calculated from the detail report). Then when you SWITCH over to the SUMMARY Aging Report all you have to do is PRINT it out and then CROSS OUT the repeating ACME Products name and WRITE IN the names of the correct companies.
I don't mind doing it this way. Any other way would be, well, un-Powerflash-like.
The NO NAME or WRONG NAME theme runs rampant through the 5000 series:
-On the NEW COUPON REPORT every customer's name displays as "Test Customer"
-When running the marketing reports I see that there are customers that have registered without having to enter a name, or Powerflash just didn't retain the name.
-Hotel Customers can get orders through on our website that do not contain their name or even their room number.
It is our TWELFTH DAY since "upgrading" and I considered writing the entire Twelve Days of Powerflash Song, but decided it was even too juvenile for me.
No fixes or patches since the CONVENIENCE FEE patch over a week ago.
Monday, June 28, 2010
Friday, June 25, 2010
Quietly, A New Weekend Has Come
It's been a few days now and there have been no patches to the new 5000 series of Powerflash. The last communication I have is from Benjamin a couple of days ago promising us an update the next morning. Since then all has been quiet.
It is Friday and we are now heading into another weekend with this software installed and running. Our customers are frustrated and we are frustrated.
Now we are noticing that pending internet and pending call center orders are not necessarily displaying on our dispatch screen. Not really sure which build started this irregularity, but it's a new observation.
Our nerves are shot. The lack of information coming from RDS Control is absolute. There is no indication that fixes are coming. Last weekend we were told that there would be a major patch or fix release on Monday. Since this did not happen, nor has there even been a reference to such a fix since last weekend, I will assume that either the amount of programming time necessary to get things working properly is enormous, or that other priorities are moving in front of getting this software up to snuff.
The main issues relate to address verification, locations of restaurants, the entire restaurant zone control system and the inability to override the Verifier's changes.
The secondary issues all probably relate to the main issues. These are things like House Account names showing on the order sheet when we employ our fakeout work-arounds and the new customers often being shoved into the wrong areas.
The next group of problems deal with gift certificates, payments, marketing reports, the entire reward point system and some quirky stuff with the coupon/promotions area and related reports.
We get the chance to test the supposedly FIXED "company on vacation" settings with the upcoming July 4th weekend. We will be closing for lunch on the monday following the 4th and have no idea what this setting will actually do. I have asked what the customer experiences online during the hours or days that the service is set in vacation mode, but I have not gotten an answer.
Anyway, just an uninteresting Blog Entry today. I am not in a funny mood and am just a little sick to my stomach that we are continuing to not get any updates or fixes. I am not surprised, just sick of it. We'll probably have a difficult time assessing what in real dollars this whole upgrade has cost us, but I do plan on giving that assessment a shot.
It is Friday and we are now heading into another weekend with this software installed and running. Our customers are frustrated and we are frustrated.
Now we are noticing that pending internet and pending call center orders are not necessarily displaying on our dispatch screen. Not really sure which build started this irregularity, but it's a new observation.
Our nerves are shot. The lack of information coming from RDS Control is absolute. There is no indication that fixes are coming. Last weekend we were told that there would be a major patch or fix release on Monday. Since this did not happen, nor has there even been a reference to such a fix since last weekend, I will assume that either the amount of programming time necessary to get things working properly is enormous, or that other priorities are moving in front of getting this software up to snuff.
The main issues relate to address verification, locations of restaurants, the entire restaurant zone control system and the inability to override the Verifier's changes.
The secondary issues all probably relate to the main issues. These are things like House Account names showing on the order sheet when we employ our fakeout work-arounds and the new customers often being shoved into the wrong areas.
The next group of problems deal with gift certificates, payments, marketing reports, the entire reward point system and some quirky stuff with the coupon/promotions area and related reports.
We get the chance to test the supposedly FIXED "company on vacation" settings with the upcoming July 4th weekend. We will be closing for lunch on the monday following the 4th and have no idea what this setting will actually do. I have asked what the customer experiences online during the hours or days that the service is set in vacation mode, but I have not gotten an answer.
Anyway, just an uninteresting Blog Entry today. I am not in a funny mood and am just a little sick to my stomach that we are continuing to not get any updates or fixes. I am not surprised, just sick of it. We'll probably have a difficult time assessing what in real dollars this whole upgrade has cost us, but I do plan on giving that assessment a shot.
Wednesday, June 23, 2010
Online Gift Certificates - YOU'RE WELCOME!
Wow, last night was amusing. First Powerflash couldn't cash out drivers, then came a patch which, once installed, apparently broke Convenience Fees, then came a patch to fix Convenience Fees.
If you've worked with this software before, you know the story. Every fix seems to break something else.
Today I have an appointment with Chili's and am meeting my sales rep there in a little while. It's a great location for us in our new Livingston, NJ service region and we are hopeful they will join our program. This will be the first time in 7 days that I have done anything other than make lists for Scott and Benjamin or trade emails, upgrade to new builds and run test orders.
"Upgrading" has trapped me in the office. The problem is, there is no end in sight. Either I have to just trust that Scott will continue working on the glaring BIG PROBLEMS and go about running my business, or I have to send emails and lists perpetually until things are working. I believe, unfortunately, that I have no choice but to "run point" on Powerflash Debugging.
Today I would like to give a brief tutorial to Powerflash Users on how a customer orders a Gift Certificate Online:
First, the customer clicks on the BLUE link (I made that blue like the link) at the bottom of your home page or any page that carries the footer. This will bring them to a screen where they have two sections to fill out. SECTION ONE is Purchaser Info. SECTION TWO is Recipient Info. After they fill out all fields they select a Gift Certificate value (Powerflash now calls them Gift Cards). The choices are set as $25, $50, $75, $100, $150 or $200. Oh, oops forgot to mention, the credit card entry info comes just before this. So, I meant to say that FIRST they decide how to pay, THEN they decide how much to spend.
Once this is all complete, they can choose one of THREE (that's a lot) delivery options. First is email, second is regular mail and last (third) is hand delivery. The last choice is there although maybe you don't see it right away. That's because it's just slightly below the border of the input screen. I wouldn't ask Scott to fix this since its not WAY WAY below the border, just a line or so below the border and doesn't look really bad. It only looks like a careless little error from the people you are about to buy your gift certificate from. I'm sure that most customers will just assume that you are probably pretty reliable and detail oriented and that you just kind of sometimes goof up on your website.
Anyway, now its time for the customer to click Purchase Gift Certificate (although for you PF users, remember it's gift CARD now almost everywhere else in the program -- just not everywhere). They should be able to see the Purchase Gift Certificate Button if they were able to see the third delivery option because it's also chilling out right there outside the data entry form with a fine little border around it and the background coming right through.
Once they click this Purchase button, they are all done. Unless they didn't log in first and have an email address registered in the system. If that's the case, then they get sent to the LOG IN page where they can input their log in info and then get sent BACK to the Gift Certificate screen where they will need to re-enter the recipient info, credit card info, and re-select the value of their gift.
Easy.
Click PURCHASE GIFT CERTIFICATE and you're DONE!!
WAIT... I have to tell you this-- this ends the process. I mean completely. The Gift Card Log will have an entry with NO GIFT CARD NUMBER, NO AMOUNT, NO PURCHASER INFO but will in fact list the RECIPIENT of the zero gift. Oh, there will be no gift certificate sale in the cash drawer, it will not show up on the summary report and you will collect no money and there will be no gift.
Think that going on line and purchasing a gift certificate that leads to nothing is frustrating to the customer?
I disagree.
This is a budgeting tool.
By keeping the sale at ZERO, we prevent do-gooders wanting to spend all their money on other peoples' food from living the frivolous and irresponsible lives that they are hopelessly wasting away. We care. We reject their careless spending.
My suggestion is to send these people YOUR'E WELCOME letters! Let them know what we've done for them. If only we had a record of the purchasers we could do exactly that. I guess we could call the recipient, but there is no record of that.
Actually, if you go to the GIFT CARD register and select ISSUED for the date of the transaction, you can see a bunch of blank data fields with an order number next to it... click on that and you can see the order with the purchaser's name and phone number and a record of the unapproved credit card. So, you could call the purchaser directily and tell them YOU'RE WELCOME!
If you've worked with this software before, you know the story. Every fix seems to break something else.
Today I have an appointment with Chili's and am meeting my sales rep there in a little while. It's a great location for us in our new Livingston, NJ service region and we are hopeful they will join our program. This will be the first time in 7 days that I have done anything other than make lists for Scott and Benjamin or trade emails, upgrade to new builds and run test orders.
"Upgrading" has trapped me in the office. The problem is, there is no end in sight. Either I have to just trust that Scott will continue working on the glaring BIG PROBLEMS and go about running my business, or I have to send emails and lists perpetually until things are working. I believe, unfortunately, that I have no choice but to "run point" on Powerflash Debugging.
Today I would like to give a brief tutorial to Powerflash Users on how a customer orders a Gift Certificate Online:
First, the customer clicks on the BLUE link (I made that blue like the link) at the bottom of your home page or any page that carries the footer. This will bring them to a screen where they have two sections to fill out. SECTION ONE is Purchaser Info. SECTION TWO is Recipient Info. After they fill out all fields they select a Gift Certificate value (Powerflash now calls them Gift Cards). The choices are set as $25, $50, $75, $100, $150 or $200. Oh, oops forgot to mention, the credit card entry info comes just before this. So, I meant to say that FIRST they decide how to pay, THEN they decide how much to spend.
Once this is all complete, they can choose one of THREE (that's a lot) delivery options. First is email, second is regular mail and last (third) is hand delivery. The last choice is there although maybe you don't see it right away. That's because it's just slightly below the border of the input screen. I wouldn't ask Scott to fix this since its not WAY WAY below the border, just a line or so below the border and doesn't look really bad. It only looks like a careless little error from the people you are about to buy your gift certificate from. I'm sure that most customers will just assume that you are probably pretty reliable and detail oriented and that you just kind of sometimes goof up on your website.
Anyway, now its time for the customer to click Purchase Gift Certificate (although for you PF users, remember it's gift CARD now almost everywhere else in the program -- just not everywhere). They should be able to see the Purchase Gift Certificate Button if they were able to see the third delivery option because it's also chilling out right there outside the data entry form with a fine little border around it and the background coming right through.
Once they click this Purchase button, they are all done. Unless they didn't log in first and have an email address registered in the system. If that's the case, then they get sent to the LOG IN page where they can input their log in info and then get sent BACK to the Gift Certificate screen where they will need to re-enter the recipient info, credit card info, and re-select the value of their gift.
Easy.
Click PURCHASE GIFT CERTIFICATE and you're DONE!!
WAIT... I have to tell you this-- this ends the process. I mean completely. The Gift Card Log will have an entry with NO GIFT CARD NUMBER, NO AMOUNT, NO PURCHASER INFO but will in fact list the RECIPIENT of the zero gift. Oh, there will be no gift certificate sale in the cash drawer, it will not show up on the summary report and you will collect no money and there will be no gift.
Think that going on line and purchasing a gift certificate that leads to nothing is frustrating to the customer?
I disagree.
This is a budgeting tool.
By keeping the sale at ZERO, we prevent do-gooders wanting to spend all their money on other peoples' food from living the frivolous and irresponsible lives that they are hopelessly wasting away. We care. We reject their careless spending.
My suggestion is to send these people YOUR'E WELCOME letters! Let them know what we've done for them. If only we had a record of the purchasers we could do exactly that. I guess we could call the recipient, but there is no record of that.
Actually, if you go to the GIFT CARD register and select ISSUED for the date of the transaction, you can see a bunch of blank data fields with an order number next to it... click on that and you can see the order with the purchaser's name and phone number and a record of the unapproved credit card. So, you could call the purchaser directily and tell them YOU'RE WELCOME!
Monday, June 21, 2010
In America We Believe In Freedom
Man. It is hot around here. Almost 90 degrees today, but way humid.
Yet outside was better than inside. That's mainly 'cause inside Powerflash was busy generating gastric distress, headaches, and these sort of miniature heart attack like feelings. I am pretty sure Robin's heart attack will come first. But I will be right behind her.
So, we sent off two lists today to Scott and Benjamin over at RDS Control and eventually got a new build and new web code that should fix about a dozen or so issues and bugs from the weekend "upgrade." We'll see. We're testing tonight.
In the meantime I want to send a BIG ALERT out to any Powerflash users about to, uh, "upgrade:" The VERIFIER will WIPE OUT all apartment numbers and suite numbers. Now, I realize this may seem upsetting to other, less interesting RDS's out there, but not to us. Unlike other RDS's who have been accumulating all these APT 2's and SUITE 401's and thinking, "the more info we have, the better we are," well, we just don't operate on your little simpleton levels.
I worked all afternoon on the posters that we will be putting in each dispatch center tomorrow. Each one depicts a delivery driver walking up to a building with the fax copy of their order clearly showing an address and apartment number while a smiling dispatch fairy with a Black SHARPIE marker flies in from the heavens and smudge marks out the number of the apartment. The large caption reads, "Complete Information is Socialism."
We truly believe this. Our newfound freedom from the chains of specifics allows us to wander unencumbered; to explore. We had become dependent, call it addicted, to exacting data that led us with tunnel vision to no place other than one particular part of a building or complex. It was an addiction that kept us from seeing the beauty of the whole while we had our noses pressed to its parts. Nasty, nasty parts.
Now, when our delivery drivers radio in and say, "I'm here, now what," we can say, "Fly free little bird, fly free."
By the way, no response yet on how we're gonna get back the apartment and suite numbers.
Yet outside was better than inside. That's mainly 'cause inside Powerflash was busy generating gastric distress, headaches, and these sort of miniature heart attack like feelings. I am pretty sure Robin's heart attack will come first. But I will be right behind her.
So, we sent off two lists today to Scott and Benjamin over at RDS Control and eventually got a new build and new web code that should fix about a dozen or so issues and bugs from the weekend "upgrade." We'll see. We're testing tonight.
In the meantime I want to send a BIG ALERT out to any Powerflash users about to, uh, "upgrade:" The VERIFIER will WIPE OUT all apartment numbers and suite numbers. Now, I realize this may seem upsetting to other, less interesting RDS's out there, but not to us. Unlike other RDS's who have been accumulating all these APT 2's and SUITE 401's and thinking, "the more info we have, the better we are," well, we just don't operate on your little simpleton levels.
I worked all afternoon on the posters that we will be putting in each dispatch center tomorrow. Each one depicts a delivery driver walking up to a building with the fax copy of their order clearly showing an address and apartment number while a smiling dispatch fairy with a Black SHARPIE marker flies in from the heavens and smudge marks out the number of the apartment. The large caption reads, "Complete Information is Socialism."
We truly believe this. Our newfound freedom from the chains of specifics allows us to wander unencumbered; to explore. We had become dependent, call it addicted, to exacting data that led us with tunnel vision to no place other than one particular part of a building or complex. It was an addiction that kept us from seeing the beauty of the whole while we had our noses pressed to its parts. Nasty, nasty parts.
Now, when our delivery drivers radio in and say, "I'm here, now what," we can say, "Fly free little bird, fly free."
By the way, no response yet on how we're gonna get back the apartment and suite numbers.
Saturday, June 19, 2010
I Feel The Earth Move
I just lost my temper. I yelled at Benjamin and said really really bad words. And I did this for a while.
It's Saturday Night, day 2 of our Powerflash 5000 "upgrade" and it appears that the GOOGLE address verifier component ran through all our addresses overnight to, well, verify them.
If the only thing it had done was kind of indicate which addresses were suspect, then we'd have no complaints. BUT THAT IS NOT AT ALL WHAT that little verifier thing did! It actually CHANGED addresses to what it thought were BETTER addresses. Can you guess what we call these changed addresses? Come on, guess! No? Alright, we call them wrong addresses.
One of our Hotels got moved a town over. A customer, nice older gentleman in fact, who has spent his entire life living in Springfield, NJ, was moved to Massachusetts. The verifier moved another Hotel from Bridgewater to Raritan, NJ. Then the verifier moved what appears to be hundreds, possibly thousands of customers out of Bridgewater NJ and into neighboring communities.
This is perhaps the greatest human exodus since the Dustbowl in the 1930's.
Verifier is a very busy man. Verifier rules with an iron fist. Verifier's moves can not be undone. No Way! Can't change things back.
I check marked a box in SETUP>COMPANY SETUP that looked like it might limit Verifier's activities, but it appears that he did all his evil last night while we slept.
Now customers are reporting that when they log in to our website no restaurants are available. They can't place orders! And they don't even know that it is because Powerflash's evil inforcer, Verifier, has moved them OUT OF THE DELIVERY AREA!
If it weren't costing me money right now, I'd be laughing much harder.
Benjamin says Scott is working on a solution right now (7pm on a Saturday). Should be fixed right quick. Oh, and they're close to a Gift Certificate system solution, too.
It's Saturday Night, day 2 of our Powerflash 5000 "upgrade" and it appears that the GOOGLE address verifier component ran through all our addresses overnight to, well, verify them.
If the only thing it had done was kind of indicate which addresses were suspect, then we'd have no complaints. BUT THAT IS NOT AT ALL WHAT that little verifier thing did! It actually CHANGED addresses to what it thought were BETTER addresses. Can you guess what we call these changed addresses? Come on, guess! No? Alright, we call them wrong addresses.
One of our Hotels got moved a town over. A customer, nice older gentleman in fact, who has spent his entire life living in Springfield, NJ, was moved to Massachusetts. The verifier moved another Hotel from Bridgewater to Raritan, NJ. Then the verifier moved what appears to be hundreds, possibly thousands of customers out of Bridgewater NJ and into neighboring communities.
This is perhaps the greatest human exodus since the Dustbowl in the 1930's.
Verifier is a very busy man. Verifier rules with an iron fist. Verifier's moves can not be undone. No Way! Can't change things back.
I check marked a box in SETUP>COMPANY SETUP that looked like it might limit Verifier's activities, but it appears that he did all his evil last night while we slept.
Now customers are reporting that when they log in to our website no restaurants are available. They can't place orders! And they don't even know that it is because Powerflash's evil inforcer, Verifier, has moved them OUT OF THE DELIVERY AREA!
If it weren't costing me money right now, I'd be laughing much harder.
Benjamin says Scott is working on a solution right now (7pm on a Saturday). Should be fixed right quick. Oh, and they're close to a Gift Certificate system solution, too.
Friday, June 18, 2010
Breathing is Important
Today we upgraded to the new 5000 series of Powerflash for the first time. Scott loaded files last night and we woke up today to see a variety of changes.
The first thing I looked at was the website. Everything looked pretty much the same except that now when you choose BROWSE RESTAURANTS and log in, the user sees the actual opening times of the restaurants! This is a huge improvement.
However, we needed Scott to revert this page to the OLD restaurant page when we noticed that under the address of each restaurant there was a distance (e.g. 1.8 miles) followed by the words Free Delivery. Some restaurants did not display distances. This is because we had not yet "verified the addresses" in Powerflash yet. This is a simple process that is accomplished by doing the following:
Go To RESTAURANTS>RESTAURANT SETUP. Then choose a restaurant with an asterisk -- these are the restaurants with unverified addresses.
Then, looking at the address for the restaurant in the GENERAL TAB, click on VERIFY ADDRESS. You will then receive an ERROR that says address can not be verified. Good, you are doing fine!! Now, open a browser and do a google search for that restaurant. Best bet here is to type the name of the restaurant and then the town or street. When GOOGLE returns its little map and address, copy the address as GOOGLE displays it and then copy that back into Powerflash. Then click VERIFY ADDRESS again. This time you will not see an error, although you will not see anything that tells you the address is confirmed. You also will not see the asterisk go away.
This next part is important so that the work you just did will "stick." Do not exit or leave the screen just yet. You MUST click on another restaurant in your restaurant list (not sure what you should do if you only deliver for one restaurant in that area). Then CLICK BACK on the name of the restaurant you just verified the address for. Now, it is possible that you may see the red 'verify this address" link there again. If so, go back and redo the paste from browser part. If not, then click on another restaurant in your list and close the window. I like to try to close the window using my mouse with LEFT HAND, just to keep things fun. Then, when you re-open the RESTAURANTS>RESTAURANT SETUP screen you should see that the asterisk has disappeared and you have successfully VERIFIED AN ADDRESS!!
At this point I think it is very important to check two things: your breathing and your pulse. Try to make sure that both are happening, then try to get both of these things back to normal rates. Close your eyes and concentrate on slow, deep breaths. Soon you will feel better.
Once we did the address verifications we were happy because now we knew that when we keyed in customers and were placing orders that Powerflash would know which restaurants were available.
We were wrong.
See, we still want to use the ZONE information that we have been using since 1992 (since 2002 in powerflash). So, since we are not using the GOOGLE DISTANCE FEATURE, no restaurants show up available for customers with unverified addresses, and ALL restaurants show as available for customers with verified addresses.
Ok, this isn't the end of the world. At least our ONLINE customers won't encounter this because Scott reverted our online restaurant page to the old system page that uses ZONES and ZIPS. It just means that we have to make sure our CSR have memorized which restaurants are actually available to which zones.
We are practicing memorization of our restaurants and their delivery areas tonight. Tomorrow we are going to have a memory contest and the CSR that gets the most right answers wins a bottle of Advil.
Breath. Check Pulse. Upgrade to build 5094 which fixes the convenience fee issues (wasn't charging convenience fees) and fixes the RUNTIME ERROR when running the aging report.
I plan on leaving work soon, maybe by 8:30 and going home where I Tivo'd the US OPEN GOLF. I should be asleep by 9.
The first thing I looked at was the website. Everything looked pretty much the same except that now when you choose BROWSE RESTAURANTS and log in, the user sees the actual opening times of the restaurants! This is a huge improvement.
However, we needed Scott to revert this page to the OLD restaurant page when we noticed that under the address of each restaurant there was a distance (e.g. 1.8 miles) followed by the words Free Delivery. Some restaurants did not display distances. This is because we had not yet "verified the addresses" in Powerflash yet. This is a simple process that is accomplished by doing the following:
Go To RESTAURANTS>RESTAURANT SETUP. Then choose a restaurant with an asterisk -- these are the restaurants with unverified addresses.
Then, looking at the address for the restaurant in the GENERAL TAB, click on VERIFY ADDRESS. You will then receive an ERROR that says address can not be verified. Good, you are doing fine!! Now, open a browser and do a google search for that restaurant. Best bet here is to type the name of the restaurant and then the town or street. When GOOGLE returns its little map and address, copy the address as GOOGLE displays it and then copy that back into Powerflash. Then click VERIFY ADDRESS again. This time you will not see an error, although you will not see anything that tells you the address is confirmed. You also will not see the asterisk go away.
This next part is important so that the work you just did will "stick." Do not exit or leave the screen just yet. You MUST click on another restaurant in your restaurant list (not sure what you should do if you only deliver for one restaurant in that area). Then CLICK BACK on the name of the restaurant you just verified the address for. Now, it is possible that you may see the red 'verify this address" link there again. If so, go back and redo the paste from browser part. If not, then click on another restaurant in your list and close the window. I like to try to close the window using my mouse with LEFT HAND, just to keep things fun. Then, when you re-open the RESTAURANTS>RESTAURANT SETUP screen you should see that the asterisk has disappeared and you have successfully VERIFIED AN ADDRESS!!
At this point I think it is very important to check two things: your breathing and your pulse. Try to make sure that both are happening, then try to get both of these things back to normal rates. Close your eyes and concentrate on slow, deep breaths. Soon you will feel better.
Once we did the address verifications we were happy because now we knew that when we keyed in customers and were placing orders that Powerflash would know which restaurants were available.
We were wrong.
See, we still want to use the ZONE information that we have been using since 1992 (since 2002 in powerflash). So, since we are not using the GOOGLE DISTANCE FEATURE, no restaurants show up available for customers with unverified addresses, and ALL restaurants show as available for customers with verified addresses.
Ok, this isn't the end of the world. At least our ONLINE customers won't encounter this because Scott reverted our online restaurant page to the old system page that uses ZONES and ZIPS. It just means that we have to make sure our CSR have memorized which restaurants are actually available to which zones.
We are practicing memorization of our restaurants and their delivery areas tonight. Tomorrow we are going to have a memory contest and the CSR that gets the most right answers wins a bottle of Advil.
Breath. Check Pulse. Upgrade to build 5094 which fixes the convenience fee issues (wasn't charging convenience fees) and fixes the RUNTIME ERROR when running the aging report.
I plan on leaving work soon, maybe by 8:30 and going home where I Tivo'd the US OPEN GOLF. I should be asleep by 9.
Subscribe to:
Comments (Atom)