Wow, last night was amusing. First Powerflash couldn't cash out drivers, then came a patch which, once installed, apparently broke Convenience Fees, then came a patch to fix Convenience Fees.
If you've worked with this software before, you know the story. Every fix seems to break something else.
Today I have an appointment with Chili's and am meeting my sales rep there in a little while. It's a great location for us in our new Livingston, NJ service region and we are hopeful they will join our program. This will be the first time in 7 days that I have done anything other than make lists for Scott and Benjamin or trade emails, upgrade to new builds and run test orders.
"Upgrading" has trapped me in the office. The problem is, there is no end in sight. Either I have to just trust that Scott will continue working on the glaring BIG PROBLEMS and go about running my business, or I have to send emails and lists perpetually until things are working. I believe, unfortunately, that I have no choice but to "run point" on Powerflash Debugging.
Today I would like to give a brief tutorial to Powerflash Users on how a customer orders a Gift Certificate Online:
First, the customer clicks on the BLUE link (I made that blue like the link) at the bottom of your home page or any page that carries the footer. This will bring them to a screen where they have two sections to fill out. SECTION ONE is Purchaser Info. SECTION TWO is Recipient Info. After they fill out all fields they select a Gift Certificate value (Powerflash now calls them Gift Cards). The choices are set as $25, $50, $75, $100, $150 or $200. Oh, oops forgot to mention, the credit card entry info comes just before this. So, I meant to say that FIRST they decide how to pay, THEN they decide how much to spend.
Once this is all complete, they can choose one of THREE (that's a lot) delivery options. First is email, second is regular mail and last (third) is hand delivery. The last choice is there although maybe you don't see it right away. That's because it's just slightly below the border of the input screen. I wouldn't ask Scott to fix this since its not WAY WAY below the border, just a line or so below the border and doesn't look really bad. It only looks like a careless little error from the people you are about to buy your gift certificate from. I'm sure that most customers will just assume that you are probably pretty reliable and detail oriented and that you just kind of sometimes goof up on your website.
Anyway, now its time for the customer to click Purchase Gift Certificate (although for you PF users, remember it's gift CARD now almost everywhere else in the program -- just not everywhere). They should be able to see the Purchase Gift Certificate Button if they were able to see the third delivery option because it's also chilling out right there outside the data entry form with a fine little border around it and the background coming right through.
Once they click this Purchase button, they are all done. Unless they didn't log in first and have an email address registered in the system. If that's the case, then they get sent to the LOG IN page where they can input their log in info and then get sent BACK to the Gift Certificate screen where they will need to re-enter the recipient info, credit card info, and re-select the value of their gift.
Easy.
Click PURCHASE GIFT CERTIFICATE and you're DONE!!
WAIT... I have to tell you this-- this ends the process. I mean completely. The Gift Card Log will have an entry with NO GIFT CARD NUMBER, NO AMOUNT, NO PURCHASER INFO but will in fact list the RECIPIENT of the zero gift. Oh, there will be no gift certificate sale in the cash drawer, it will not show up on the summary report and you will collect no money and there will be no gift.
Think that going on line and purchasing a gift certificate that leads to nothing is frustrating to the customer?
I disagree.
This is a budgeting tool.
By keeping the sale at ZERO, we prevent do-gooders wanting to spend all their money on other peoples' food from living the frivolous and irresponsible lives that they are hopelessly wasting away. We care. We reject their careless spending.
My suggestion is to send these people YOUR'E WELCOME letters! Let them know what we've done for them. If only we had a record of the purchasers we could do exactly that. I guess we could call the recipient, but there is no record of that.
Actually, if you go to the GIFT CARD register and select ISSUED for the date of the transaction, you can see a bunch of blank data fields with an order number next to it... click on that and you can see the order with the purchaser's name and phone number and a record of the unapproved credit card. So, you could call the purchaser directily and tell them YOU'RE WELCOME!
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